PLUSFAX for Windows™ Help

1. Help Transmitting a Paper Document from a Fax Machine to Email Addresses and Instant Messengers.
2. Help Transmitting a Digital Document using a Personal Computer
3. Help Troublshooting PLUSFAX™ Setup

Troubleshooting PLUSFAX™ Setup

1. The PLUSFAX™ Printer does not show in the Printer List.
2. The 'Generic Cover Page With Brand Advertising' option is disabled.
3. The PLUSFAX™ Wizard does not appear after selecting the PLUSFAX™ Printer

The PLUSFAX™ Printer does not show in the Printer List.

1. Cause: This may occur if the PLUSFAX Printer is inadvertently deleted by the user or during an upgrade.
2. Remedy:
3. If you do not have version 1.0.0.10 or higher of PLUSFAX™ for Windows please download the latest version from here.
4. If this does not remedy the problem CLOSE PLUSFAX™ for Windows and
5. Open Windows Explorer and navigate to C:\Program Files\Plusfax\
6. Copy the file 'PF-CreateVirtualPrinter.TXT' to the folder C:\Program Files\Plusfax\system\
7. Open PLUSFAX for Windows™ from the desktop icon or Windows Explorer file C:\Program Files\Plusfax\Plusfax.exe
8. A Message Box will appear stating 'You have successfully set up the PLUSFAX Printer'. Click OK
9. LOGOFF and RESTART YOUR COMPUTER
10. Problem: You cannot find 'PF-CreateVirtualPrinter.TXT'
11. Remedy:
12. Open Notepad from 'Start' 'All Programs' 'Accessories'
13. Type PLUSFAX
14. Choose from the menu 'File' 'Save as' then type 'C:\Program Files\Plusfax\system\PF-CreateVirtualPrinter.TXT'
15. Click OK and go to item 7 in this list
16. Problem: You receive an error message instead of the message 'You have successfully set up the PLUSFAX Printer'
17. Remedy: Contact PLUSFAX™ Customer Care

The 'Generic Cover Page With Brand Advertising' option is disabled.

1. Cause: This occurs if the sender is not a Registered PLUSFAX User or if the Sender's Pre-paid Balance is below €15.00.
2. Remedy:
3. Register for PLUSFAX™here or
4. Topup your PLUSFAX™ account here
5. Wait around 30 minutes for the Registration or Topup to be processed.
6. Retry sending a FREE PLUSFAX™.

The PLUSFAX™ Wizard does not appear after selecting the PLUSFAX™ Printer

1. Cause: This sometimes occurs if your PC is shutdown or power fails with the Wizard or the DIGITAL PLUSFAX application is still open. Also, some lesser known applications misbehave.
2. Remedy:
3. Open Windows Explorer
4. Navigate to C:\Program Files\Plusfax\
5. Open (Double-Click) PlusfaxDIG.exe
6. A Message Box will appear stating 'This program can only be started using the PLUSFAX Printer'.
7. Click OK
8. Retry printing with the PLUSFAX Printer.